Daily
Bed Occupancy Rate
The share of available beds filled by patients, on average over a period.
Percent
Healthcare
Hospital and healthcare KPIs: bed occupancy, average length of stay, readmission rate, ER wait time, patient satisfaction and claim denial rate.
Starter dashboardThe 6 KPIs most teams in Healthcare track, each in its best chart
Monthly
Average Length of Stay
The average number of days inpatients stay in hospital.
Days
Monthly
30-Day Readmission Rate
The share of discharged patients admitted again, unplanned, within 30 days.
Percent
Daily
Emergency Department Wait Time
How long patients wait from arriving at the emergency department to being seen by a clinician.
Minutes
Daily
ED Patients Seen Within 4 Hours
The share of emergency patients admitted, transferred or discharged within four hours of arrival.
Percent
Daily
Left Without Being Seen
The share of emergency patients who leave before a clinician sees them.
Percent
Monthly
Patient Satisfaction
The share of patients who rate their care at the top of the scale (for example 9–10 out of 10).
Percent
Monthly
Claim Denial Rate
The share of insurance claims denied by payers on first submission.
Percent
Monthly
Clean Claim Rate
The share of claims paid on first submission with no edits or rework.
Percent
Monthly
Days in Accounts Receivable
The average number of days it takes to collect payment for services.
Days
Weekly
Appointment No-Show Rate
The share of booked appointments patients missed without cancelling.
Percent
Monthly
Hospital-Acquired Infection Rate
Infections patients caught in hospital, per 1,000 patient-days (or device-days).
Number
Monthly
Cost per Patient Day
The average cost of one day of inpatient care.
Money
Daily
Nurse to Patient Ratio
The number of patients each nurse looks after on a shift.
Ratio
Quarterly
Risk-Adjusted Mortality Ratio
Observed deaths in hospital compared with the deaths expected for the patients treated.
Ratio