Monthly
SAIDI
The average minutes of power outage each customer experienced in a year.
Minutes
Energy and utilities
Energy and utilities KPIs: SAIDI, SAIFI, capacity factor, energy intensity, line losses, peak demand and renewable share.
Starter dashboardThe 4 KPIs most teams in Energy and utilities track, each in its best chart
Monthly
SAIFI
The average number of outages each customer experienced in a year.
Number
Monthly
CAIDI
The average time to restore power for customers who had an outage.
Minutes
Monthly
Capacity Factor
The energy a plant actually produced as a share of what it could produce running at full power all the time.
Percent
Monthly
Plant Availability Factor
The share of time a plant was able to generate, whether or not it was asked to.
Percent
Monthly
Network Losses
The share of energy put into the network that never reaches a paying customer.
Percent
Monthly
Peak Demand
The highest power draw in a period, usually the top hour.
Number
Monthly
Load Factor
Average demand as a share of peak demand.
Percent
Monthly
Renewable Generation Share
The share of electricity generated (or bought) from renewable sources.
Percent
Monthly
Carbon Intensity of Generation
The CO₂ emitted for each kilowatt-hour generated.
Number
Monthly
Energy Intensity
Energy used for each unit of output, area or revenue.
Number
Monthly
Actual Meter Read Rate
The share of bills based on actual meter readings rather than estimates.
Percent
Monthly
Billing Complaints per 10,000 Customers
Billing complaints for every 10,000 customers.
Number