Daily
Occupancy Rate
The share of available rooms that were sold on average.
Percent
Hospitality
Hotel and restaurant KPIs: occupancy, ADR, RevPAR, GOPPAR, food cost, table turnover and guest review score.
Starter dashboardThe 5 KPIs most teams in Hospitality track, each in its best chart
Daily
Average Daily Rate
The average price paid per room sold.
Money
Daily
Revenue per Available Room
Room revenue divided by all rooms available, sold or not.
Money
Weekly
RevPAR Index
Your RevPAR compared with your competitive set’s, as an index where 100 is fair share.
Score
Monthly
Gross Operating Profit per Available Room
Gross operating profit of the hotel divided by rooms available.
Money
Monthly
Total Revenue per Available Room
All hotel revenue (rooms, food, spa, events) divided by rooms available.
Money
Monthly
Booking Lead Time
How many days before arrival guests book, on average.
Days
Weekly
Booking Cancellation Rate
The share of bookings cancelled before arrival.
Percent
Monthly
Direct Booking Share
The share of room nights booked directly (website, phone) rather than through agencies.
Percent
Monthly
Guest Review Score
The average rating guests give in online reviews, on a common scale.
Score
Weekly
Food Cost Percentage
The cost of food used as a share of food sales.
Percent
Weekly
Prime Cost
Cost of goods sold plus total labour cost, as a share of sales.
Percent
Daily
Table Turnover Rate
How many times each table is used by a new party during a service.
Ratio
Daily
Average Check per Guest
The average amount each guest spends.
Money
Weekly
Revenue per Available Seat Hour
Restaurant revenue divided by the number of seats times the hours open.
Money