Daily
Throughput
How many units of work the process finishes in a period: orders, cases, parts, claims.
Number
Operations
Operations KPIs for any team that runs a process: throughput, cycle time, utilization, cost per unit, error rate and on-time delivery.
Starter dashboardThe 6 KPIs most teams in Operations track, each in its best chart
Weekly
Cycle Time
How long one unit of work takes from start to finish.
Hours
Daily
Work in Progress
The number of units started but not yet finished.
Number
Weekly
Capacity Utilisation
How much of the available capacity was used.
Percent
Weekly
Labour Utilisation
The share of paid hours spent on productive (or billable) work.
Percent
Monthly
Cost per Unit
The average cost of producing or handling one unit of output.
Money
Weekly
On-Time Delivery
The share of orders or jobs finished by the date promised.
Percent
Weekly
Error Rate
The share of units that had an error and needed rework or correction.
Percent
Daily
Backlog in Days
How many days of work are waiting, at the current pace.
Days
Monthly
Process Cycle Efficiency
The share of total cycle time spent actually working on the item, rather than waiting.
Percent
Monthly
Safety Incident Rate
Recordable work injuries for every 200,000 hours worked (about 100 full-time employees for a year).
Number
Monthly
Near Misses Reported
How many near misses (events that could have caused harm) are reported, per 100 employees.
Number